Frequently Asked Questions
Everything you need to know about your next gaming adventure.
Are your pre-owned consoles and games tested for quality?
Yes, every pre-owned item undergoes a rigorous 20-point inspection and cleaning process by our technicians to ensure it functions like new before being listed.
How long does shipping take for new releases?
We offer release-day delivery for most major titles if pre-ordered at least 5 business days in advance. Standard shipping typically takes 3-5 business days.
What is your return policy for opened video games?
Physical games that have been opened can be returned for store credit within 14 days if defective. Unopened games are eligible for a full refund within 30 days of purchase.
Do you offer international shipping for limited edition hardware?
We currently ship to over 50 countries. International shipping rates and import duties are calculated at checkout based on your specific location.
Can I trade in my old games for store credit?
Absolutely. You can bring your used games and consoles to any of our physical locations or use our online trade-in portal to receive instant store credit towards your next purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm for higher-priced hardware.