Returns & Exchanges
At Video Game Store, we want you to be completely satisfied with your gaming experience. If your purchase doesn't meet your expectations, you can return most hardware and software within 30 days of delivery.
Initiate Your Return
Log into your account and navigate to the 'Order History' section to select the items you wish to return and print a prepaid shipping label.
Package Securely
Place the items in their original packaging, ensuring all manuals, cables, and promotional codes are included to qualify for a full refund.
Ship the Package
Drop off your package at any authorized carrier location using the provided label; we recommend keeping a copy of your tracking number for reference.
Receive Refund or Credit
Once our technicians inspect the hardware or verify the software seal, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing